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New York City MTA Misleads Straphangers (subway riders)

<!--:en-->New York City MTA Misleads Straphangers (subway riders)<!--:-->

Metropolitan Transportation Authority (MTA) effort to change service backfires, leaving riders waiting for trains that won’t arrive for two weeks.

Jon Byington/

The MTA is reducing subway service here in NYC starting June 27, and they’ve already starting replacing the black information signs that hang above the subway platforms with updated train information. The only problem is that those changes don’t take effect for another two weeks and there are no service advisories on the platforms advising riders that the information is incorrect. #FAIL.

I was waiting at the 36th avenue station in Astoria Queens this weekend with a friend headed toward Manhattan and the sign said the Q train stopped at the station. We decided to wait for the Q which would take my friend to her stop in Brooklyn without having to transfer which is always a wonderful thing in NYC. We waited and waited while several trains passed and finally asked the conductor where the Q was.  She laughed and said “They put those signs up way too early. The Q won’t start running at this station until the end of the month.”

Good thing we asked and were sitting near the conductor car. There are a lot of people who wouldn’t ask for a variety of reasons including limited ability in English and may have waited much longer for a train that won’t stop for two more weeks! Will the MTA post service advisories on the platforms of these stations? We sure hope so.

FYI – Latinos make up 19.1% of subway riders according to a 2009 study.

Among other service changes, the “V” is now the “M” train so many subway signs now say “FML” where the F, M and L trains all stop, haha.

New Yorkers – leave a comment and let us know what you’re thinking. How do you feel about your local subway, bus or commuter rail system? Let us know.

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